Information within reach of the field team

Eurofarma uses a SabioIA agent on WhatsApp to bring company information to its employees during their daily work.

The challenge

Field teams need to look up product information and internal processes during visits, without having to sit at a computer.

Searching folders or asking colleagues interrupts work and concentrates questions on the people who know each topic. For new team members, finding the right procedure is also part of learning the job.

The solution

SabioIA implemented an agent on WhatsApp connected to information provided by the company. Employees ask questions in natural language from their phones.

• Product and molecule information.
• Internal processes and work documents.
• Common questions from field teams.

What it brings to the team

This case shows how internal knowledge can reach the place where work happens. A channel employees already use makes documents and processes easier to access during visits.

Responses are based on the connected information. Keeping those sources up to date and reviewing questions are part of operating the agent.

Let's talk about your field team

In the demo, we review what information your team needs and which sources could be connected. Scope and timing depend on the use case and the systems available.