Terms and Conditions

1.Acceptance of the Terms

This document establishes the terms and conditions (the "Terms") governing access to and use of the digital service known as SabioIA (the "Service" or the "Platform").

By registering, accessing or using the Platform, the User declares that they are over 18 years of age and have read, understood and expressly and unequivocally accepted these Terms. If they disagree with any of them, they must refrain from using the Service.

The Provider reserves the right to modify these Terms at any time. The User is responsible for reviewing them periodically. Changes take effect upon publication on the Platform unless expressly stated otherwise.

2.Definitions

For the purposes of this document, the following definitions apply:

3.Service Description

SabioIA is a digital platform that enables registered users to create, customize and use virtual assistants (chatbots) to provide automated assistance, support or information to third parties in different commercial or service contexts.

The Service integrates artificial intelligence technology provided by third parties (OpenAI), whose availability, operation and results may depend on external factors beyond the Provider's control.

By using SabioIA's Services, you accept OpenAI's terms and conditions. Please read them carefully. OpenAI terms and conditions

SabioIA does not provide customer service, nor may its virtual assistants be understood to replace legal, medical, technical or any other kind of advice.

4.Conditions of Use and Registration

To use the Service, the User must be of legal age, have full legal capacity to enter into contracts and register by creating an account and providing the required information.

Registration creates a personal account through which the User can access the system's features.

The User agrees to provide accurate, complete and up-to-date information upon registration and to keep it that way throughout the relationship.

Account access is personal and non-transferable. The User is solely responsible for all actions taken through their account and must keep their credentials and password confidential.

If the User detects unauthorized use or any other security breach, they must immediately notify the Provider.

5.User Obligations

The User agrees to use the Platform in accordance with applicable regulations, morality, public order and these Terms. In particular, the User agrees to:

• Not use the Service for unlawful, deceptive, defamatory or offensive purposes, or in ways that violate third-party rights.
• Refrain from using virtual assistants to provide medical, legal, financial or other professional advice requiring a license without the relevant authorizations.
• Not use the Service to distribute content that infringes intellectual property, privacy, image or confidentiality rights.
• Not attempt to decompile, disassemble, modify, reproduce, adapt, translate, rent, sell or create derivative works of the software supporting the Platform.
• Assume full responsibility for the content, responses or results generated by their virtual assistants, releasing the Provider from any liability arising from their use.

This list is illustrative and not exhaustive. The User must refrain from any conduct that violates applicable regulations.

6.Subscription and Payment

THE CUSTOMER may subscribe to the service through the application or under a separate agreement.

The price, payment terms, usage limits and features of the subscribed plan will be those specified in the commercial proposal, purchase order or electronic subscription.

Payment may be made using the methods available on the platform.

In the event of late payment, SabioIA may suspend all or part of THE CUSTOMER's and their END USERS' access to the platform and deployed assistants until the outstanding balance is settled.

Notice of suspension will be sent by email to THE CUSTOMER's registered address.

If the balance remains unpaid for more than 10 calendar days after the due date, the account will be suspended automatically and access to the service will be blocked until payment is brought up to date.

If the balance remains unpaid for more than 30 calendar days after the due date, SabioIA may delete the account and all information provided in it, without giving rise to any right to a claim or compensation.

7.Service Limitations and Availability

Under no circumstances may the Provider be understood to guarantee a service free from errors, interruptions or availability failures.

On the contrary, users expressly acknowledge and accept that the Platform may experience errors, interruptions or availability failures due to maintenance, updates or circumstances beyond the Provider's control, including those arising from services provided by third parties such as OpenAI.

The Provider also does not guarantee that the results, responses or content generated by virtual assistants will be true, accurate, complete or suitable for specific purposes, or that they will meet the particular needs of the User or their customers. Users must review and supervise them.

8.Intellectual Property

All content available on the Platform, including text, designs, logos, interfaces, navigation structures, source code and databases, is owned by the Provider or duly licensed and is protected by applicable intellectual property laws.

The User retains rights to original content incorporated into their virtual assistants, such as customized text or settings, but grants the Provider a free, non-exclusive and revocable license to use it solely to operate the Service.

9.Privacy and Data Processing

Users' personal data is processed in accordance with SabioIA's Privacy Policy, which forms an integral part of these Terms.

The User agrees to use the Service in compliance with applicable personal data protection regulations, particularly when including third-party information in their interactions.

The User is solely responsible for obtaining any consents required to process personal data through virtual assistants, where applicable.

10.Disclaimer of Liability

SabioIA does not guarantee that the service will be uninterrupted or error-free, although it will take reasonable steps to ensure its stability.

SabioIA will not be liable for any direct or indirect loss or damage arising from use of the platform, or for decisions made by THE CUSTOMER or END USERS based on virtual assistants' responses.

SabioIA solely provides technological infrastructure that processes data using artificial intelligence models.

THE CUSTOMER is solely responsible for the truthfulness and lawfulness of the content they add, use for training or transmit through their virtual assistants.

The limitations on SabioIA's liability established here and elsewhere in these Terms and Conditions extend to SabioIA's directors, managers, administrators, representatives, officers, employees and advisers.

11.Operation and Supervision

SabioIA provides THE CUSTOMER with tools to manage, monitor and edit their assistants. Interactions, conversations and content processed on the platform may therefore be supervised according to THE CUSTOMER's needs.

12.Service Suspension or Cancellation

The Provider may, at its sole discretion and without prior notice, suspend or cancel the account of any User who violates these Terms, harms the Platform or engages in activities that affect third-party rights or violate the law.

The Provider also reserves the right to discontinue all or part of the Service at any time, with reasonable advance notice to the User.

13.Privacy and Confidentiality

It is expressly clarified that SabioIA does not permanently store content uploaded, entered or transmitted through the platform by THE CUSTOMER or END USERS.

Information is processed temporarily to generate automated responses, but is not recorded or accessible for later retrieval.

Therefore, SabioIA cannot provide copies or backups of content entered by THE CUSTOMER. THE CUSTOMER is solely responsible for retaining their content outside the platform.

Without prejudice to the above, by using our service you consent to our collection and use of your information as set out in our Privacy Policy.

14.Prohibited Use

THE CUSTOMER agrees not to use the platform for illegal, defamatory, discriminatory or offensive activities, or activities that violate third-party rights. Improper use may result in suspension or cancellation of the service without a right to a refund.

15.Non-Exclusivity

This agreement does not establish any form of exclusivity for either party.

16.Independence of the Parties

Use of the Service does not create any employment, partnership, agency, mandate or franchise relationship between the Provider and the User. Each party acts independently and assumes its own risks and responsibilities.

17.Applicable Law and Jurisdiction

These Terms will be governed by and interpreted in accordance with the laws of the Argentine Republic. For any dispute arising from their interpretation, validity, execution or performance, the parties submit to the jurisdiction of the ordinary courts seated in the Autonomous City of Buenos Aires, waiving any other venue or jurisdiction that might apply.